Written quote
A clear, itemized quote before any work starts. No pressure, no surprise charges.
Our Process
Four simple steps from first request to follow-up
1
Request
Get in touch and tell us about the space, the service you need, and a time window that works for you.
2
Quote and schedule
We send you a transparent quote and confirm the visit. No hidden fees, no surprises on the day.
3
Cleaning visit
Our vetted team arrives on schedule with professional equipment and eco-friendly products suited to your space.
4
Walkthrough & follow-up
When the job is done, we walk through the space with you. If anything needs attention, we handle it before we leave.
The visit
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What our cleaning visit looks like
Before the visit starts, the team lead has a quick conversation with you — flagging any priority areas, sensitive surfaces, or things to know about pets and kids in the home.
Depending on the size of the space, our crew is 2 to 4 people. A standard apartment clean typically takes 2–4 hours. We bring all equipment and products with us — you do not need to provide anything.
We work room by room, kitchen to bathroom, top to bottom. Tidying, dusting, floor care, sink and fixture polishing, and trash removal are all included in every visit.
What's included in every clean
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Vetted team
Trained, background-checked, and properly uniformed cleaners on every visit.
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Eco-friendly products
Eco-certified products that are safe for kids, pets, and delicate surfaces.
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Deep-clean checklist
A consistent room-by-room checklist so nothing gets skipped, every visit.
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Transparent pricing
Fixed rates per service. No hidden fees, no surprise add-ons at the end.
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Satisfaction guarantee
If you are not happy, we come back within 24 hours and make it right.
After the clean
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What happens after the cleaning
When the team finishes, we do a short walkthrough with you. Room by room, we confirm the result and flag anything that needs another pass before we leave.
If you spot something after we are gone, let us know within 24 hours — we come back and fix it at no extra cost. That is part of our satisfaction guarantee.
For recurring cleans — weekly, bi-weekly, or monthly — we offer reduced rates. Feedback is always welcome via WhatsApp or email; every review helps the team get better.
Frequently asked questions about our process
How long does the cleaning take?
A standard 2-bedroom apartment typically takes 2–4 hours. Larger homes, villas, or deep cleans take longer. We give you a more accurate time estimate during the assessment.
Are the products safe for kids and pets?
Yes. We use eco-certified products that are safe for children, pets, and delicate surfaces. If you have specific sensitivities, tell us at booking and we will adjust accordingly.
Do I need to be home during the cleaning?
No. Many clients leave us a key, a code, or arrange building access through the concierge. Whatever works best for you — we sort the details at booking.
What happens if I'm not satisfied?
Tell us within 24 hours and we return at no extra cost to re-clean the area in question. That is part of our satisfaction guarantee on every visit.
Do you offer discounts for recurring cleaning?
Yes. We offer reduced rates for clients who book weekly, bi-weekly, or monthly. Contact us to discuss a recurring schedule that fits your needs.